F.A.Q.

Participating in the auction

·      How do I buy an auction item?

First you need to register on the auction platform, then find the item you are interested in and place a bid. Once registered and bidding, users can see other participants' bids and keep track of all information related to the auction. At the end of the auction, we will contact the highest bidder to discuss the terms of purchase.

·      How do I register?

Click on ‘Register’ at the top of the page on the right-hand side. If you want to sell your items through the auction, select ‘Become a seller’, fill in the registration form and we will contact you shortly. If you would like to participate in the auction - select ‘Become a buyer’, then ‘Private person’ or ‘Company’ and fill in the registration form. It is important to note that we will send a confirmation email to the email address you used to register.

·      Can I participate in the auction without registering?

Unfortunately, it is not possible to participate in the auction without registration.

·      Is there a registration fee? Do I need a deposit to participate in the auction?

Registration is free of charge and no deposit is required to participate in the auction.

How can I delete my account?

If you wish to delete your account, please contact us via e-mail info@auction-baltic.com and we will deactivate your account in 7 working days.

Auction

·      What is the reserved price?

The reserve price is the minimum price set by the seller, below which the seller has the right not to sell his item if he does not want to.

·      When and how will I know if I have reached the reserved price?

Normally the reserved price is hidden, but if the price is reached during the auction, it is indicated next to the item. The reserved price is also disclosed to the highest placed bidder at the end of the auction.

·      What is the difference between manual and automatic bidding?

An automatic bid is a bid made by the system after the user has entered the automatic bid data. An auto-bid provides:

- The ability to participate in the auction if you are unable to log in at a crucial time;

- Reduced risk of placing a higher-than-expected bid;

- An advantage if another bidder places an identical manual bid.

Manual bidding is a bid made manually by the user. Advantages of manual betting:

- The ability to participate and assess the situation in real time;

- Flexibility in terms of betting.

·      Can I see the product in person before placing a bet?

Yes. To view an item, you must register for a viewing (you will see the date of it next to each item). This can only be done by registered users by clicking on the "Register for viewing" button. Once we have received your registration, we will contact you with the exact time and location.

·      When and how will I know if I have won the auction?

At the end of the auction, we will contact the highest bidder.

·      What taxes contribute to the price of an item? Does VAT contribute?

Bids do not include the 2.3% auction tax and the 21% VAT tax (unless stated otherwise) which are calculated on the final price. 

After the auction

·      How is the item paid for?

We send you an invoice and you make the payment.

·      When can I collect my item?

After we have received payment for the item, we will contact you to arrange a convenient time for you to collect the item.

·      Who takes care of transporting the goods? Do you provide this service?

The buyer is usually responsible for transporting the goods, but we can also provide this service if required.